WELCOME TO A NEW WAY TO PAY!

Now you can enjoy all the benefits of your Foothills Credit Union card using Apple Pay on your iPhone. Apple Pay changes how you pay with breakthrough contactless payment technology and unique security features built right into iPhone. So you can pay in an easy, secure, and private way.

Set Up Is Simple

To add your card to Apple Pay:

  • On iPhone, open the Wallet App and tap the plus sign. From there, follow the on screen instructions.
  • On Apple Watch, open the Apple Watch app on your iPhone and select "Wallet & Apple Pay", then tap "Add Credit or Debit Card." From there, follow the onscreen instructions.
  • On iPad, go into Settings, open "Wallet & Apple Pay," and select "add Credit or Debit Card." From there, follow the onscreen instructions

Paying Is Easy and Secure

To pay within stores, hold iPhone near the contactless reader with your finger Touch ID. On Apple Watch, just double-click the side button and hold the display of your Apple Watch up to the contactless reader. To pay within apps on iPhone and iPad, select Apple Pay as the payment method and place your finger on Touch ID.

FREQUENTLY ASKED QUESTIONS

What is Apple Pay?

Apple Pay™ allows you to pay for your purchases with your iPhone® 6 or iPhone 6 Plus by holding your phone near a contactless reader at participating merchants. You can also use your phone, iPad Air™ 2 and iPad mini™ 3 to pay within certain apps.

What do I need to get started with Apple Pay?

  • iPhone or Apple Watch to pay in stores and within apps
  • iPad to pay within apps
  • Software version iOS 8.1 or later
  • Touch ID™ or passcode on your device
  • iCloud® account

How do I add my Foothills CU cards to Apple Pay?

Access your Settings app, scroll down to Passbook® & Apple Pay, then enter your cards by tapping “Add Credit or Debit Card.” You can then use your iSight® camera to enter your card or type the information in manually.

When I add my card to Apple Pay it doesn't look like the card in my wallet. Why?

Apple Pay™ uses a graphical representation, not an exact replica of your card.

When I use the camera to add my card, the card details are not showing correctly. What do I do?

In the event your card detail cannot be captured by your phone through your camera, proceed with entering in all of the required fields manually. This will also process and add your card normally into Apple Pay™.

How do I change my default card to my card?

The credit or debit card associated with your iTunes® account or the first card you add to Passbook is your default card. To change your default card:

  1. Go to Settings > Passbook & Apple Pay
    2. Tap Default Card
    3. Choose a new card

How are my privacy and personal information protected?

Since Apple Pay does not store your credit or debit card number on the device, you never reveal your name, card number or security code to merchants.

Am I able to opt out of Apple Pay at any time?

Adding your credit or debit cards to Apple Pay is your choice; you can add and remove cards when needed. To remove a card, go to Apple Pay, tap on the card, tap the “i”, then tap Remove card.

Can I use Apple Pay internationally?

Yes. Apple Pay will work on contactless terminals for international payments.

What if my phone gets lost or stolen?

Apple’s Find My iPhone website lets you suspend its ability to make payments. Or you can contact your credit union, who can suspend Apple Pay for your credit union card. In any case, without your thumbprint or card information, a thief should not be able to use your phone to make purchases.

What if my card is lost or stolen?

Contact your credit union as soon as possible. Once you receive your replacement card you can add your new card to Apple Pay.

How do I return an item?

The merchant can process the return like any other return. To see the last four digits used by Apple Pay, go to Passbook, tap the card, and tap “i” to find “device number.” Some merchants may need to “see” the card. You would follow the same steps you used when making the purchase.

TAP TO PAY WITH VISA VISA SAMSUNG PAY

Confidence. Simplicity. And the things you love about your Foothills Credit Union Visa card.

Getting Started Is As Easy As:

  • Access your cards from the Samsung Pay App
  • Add your Foothills Credit Union Visa card
  • Look for Contactless Symbol at checkout

 

Adding your FCU Visa Card is easy:

  1. Open Samsung Pay on your phone
  2. Tap Menu in the top left corner
  3. Tap Cards. Add card (blue +card icon)
  4. Tap Add credit/debit car. Follow the on-screen instructions to register your card

There's a lot to love about Samsung Pay. Like how it lets you use your favorite Visa card at millions of places around the world. See stores and apps that accept Samsung Pay. www.samsung.com/us/samsung-pay/

Get Extra Layers of Security

When you use your Samsung phone to pay in stores with an eligible Visa Card enrolled in Samsung Pat, Visa Token Service replaces sensitive information with a unique identifier called a token, which allows payments to be processed without exposing actual account details.

FREQUENTLY ASKED QUESTIONS

Is Samsung Pay secure?

Samsung Pay transactions are authorized with a PIN, fingerprint, or iris scan. After repeated failure to authenticate, Samsung Pay will erase all card data. Also, each transaction uses a random token instead of the actual card number, which means no real information from the original card or account is shared by Samsung Pay. Finally, using Samsung Knox technology, the phone is constantly monitored for signs of malicious attacks or vulnerabilities. Even if the phone is ever compromised, card information is still safely encrypted within a separate, secure data vault. If your device is ever lost or stolen, you can remotely lock or erase Samsung Pay data using Find My Mobile.

How long does it take to activate my card?

After your card is added to Samsung Pay, it will be activated by the payment card network (e.g., Visa, MasterCard, or American Express) and the card issuer (e.g., Bank of America, Citibank, or U.S. Bank). On average, activation will take place 5–10 minutes after any additional verification requirements have been met, such as entering your one-time password (OTP). During that time, you will be unable to use your card in Samsung Pay. Your card will display a notice and you will receive a notification when the card has been activated.

Note: An active internet connection is required to add a card in Samsung Pay.

Do I need to have an active internet connection for Samsung Pay to work?

Samsung Pay requires an active internet connection when adding or removing a payment card and to download transaction history. You can connect via a Wi-Fi network or using your mobile data connection. When you are using Samsung Pay to make a purchase, no internet connection is needed. However, some networks will limit you to 10 transactions during a period without internet access, after which Samsung Pay will require an active internet connection. We recommend connecting to the internet at least once per day to ensure Samsung Pay stays up-to-date.

Why is the card image in Samsung Pay different than my physical card?

The payment card displayed in Samsung Pay may not match your physical card. In those instances, Samsung Pay will use a graphical representation of your card. You can determine your card is accurate by verifying the following information matches your physical card: the card network (i.e., Visa, MasterCard, or American Express), the card issuer (e.g., Bank of America, Citibank, or U.S. Bank), and the last four digits of your card.

Can I use a case on my device and still use Samsung Pay?

You can use Samsung-approved cases or covers on your phone with Samsung Pay. If you are using a third-party (non-OEM) case or cover, you may experience issues when attempting to make a payment. This is generally encountered with a very thick case or cover obstructing the communication between the phone and payment terminal. You may experience issues with third-party cases or covers when verifying your identify using your fingerprint. Be sure the case or cover is not blocking the Home key, preventing the sensor from reading your fingerprint. If you are experiencing issues when making a payment with Samsung Pay, remove your case or cover from the device and try again.

Can I use a U.S. Samsung Pay device to make payments when traveling abroad?

If the card issuer allows the physical card to be used abroad, then Samsung Pay should work as well. The same currency exchange rates and fees will still apply. For further details, contact the card issuer.

What should I do if I lost the card that I've added in Samsung Pay?

Samsung Pay shows your card to be invalid if you have suspended or frozen your card with the card issuer. Newly issued cards will need to be added in Samsung Pay.

If your payment card has been lost, misplaced, or stolen, please contact the card issuer immediately. Some card issuers will allow you to report the card as lost or stolen via their website, while others require a phone call.

If I reset my device, what happens to my Samsung Pay service?

When performing a factory data reset, all payment information in Samsung Pay will be deleted. You will need to set up and add your payment card information into Samsung Pay again after your device has been reset.

Important: The Samsung Pay app will need to be re-downloaded after a factory reset on Galaxy S8 and up.

If I send my device in for repair, will I need to reset Samsung Pay?

If you have sent your device in for repair, all payment information in Samsung Pay will be deleted. You will need to set up Samsung Pay and add your payment card information again.

Important: Please retain gift card confirmation emails in the event you need to re-add cards to Samsung Pay.