APPLE PAY FREQUENTLY ASKED QUESTIONS
What is Apple Pay?
Apple Pay™ allows you to pay for your purchases with your iPhone® 6 or iPhone 6 Plus by holding your phone near a contactless reader at participating merchants. You can also use your phone, iPad Air™ 2 and iPad mini™ 3 to pay within certain apps.
What do I need to get started with Apple Pay?
- iPhone or Apple Watch to pay in stores and within apps
- iPad to pay within apps
- Software version iOS 8.1 or later
- Touch ID™ or passcode on your device
- iCloud® account
How do I add my Foothills CU cards to Apple Pay?
Access your Settings app, scroll down to Passbook® & Apple Pay, then enter your cards by tapping “Add Credit or Debit Card.” You can then use your iSight® camera to enter your card or type the information in manually
When I add my card to Apple Pay it doesn't look like the card in my wallet. Why?
Apple Pay™ uses a graphical representation, not an exact replica of your card.
When I use the camera to add my card, the card details are not showing correctly. What do I do?
In the event your card detail cannot be captured by your phone through your camera, proceed with entering in all of the required fields manually. This will also process and add your card normally into Apple Pay™.
How do I change my default card to my card?
The credit or debit card associated with your iTunes® account or the first card you add to Passbook is your default card. To change your default card:
1. Go to Settings > Passbook & Apple Pay
2. Tap Default Card
3. Choose a new card
Are my payments safe with Apple Pay?
Yes. When you use Apple Pay™, your card number isn’t stored on your phone or given to the merchant. A unique digital code is created specifically for that device. You still enjoy all the benefits of your credit or debit card, which includes our Zero Liability policy that protects you from unauthorized purchases.
How are my privacy and personal information protected?
Since Apple Pay doesn’t store your credit or debit card number on the device, you never reveal your name, card number or security code to merchants.
Am I able to opt out of Apple Pay at any time?
Adding your credit or debit cards to Apple Pay is your choice; you can add and remove cards when needed. To remove a card, go to Apple Pay, tap on the card, tap the “i”, then tap Remove card.
Can I use Apple Pay internationally?
Yes. Apple Pay will work on contactless terminals for international payments.
What if my phone gets lost or stolen?
Apple’s Find My iPhone website lets you suspend its ability to make payments. Or you can contact your
credit union, who can suspend Apple Pay for your credit union card. In any case, without your thumbprint or card information, a thief should not be able to use your phone to make purchases.
What if my card is lost or stolen?
Contact your credit union as soon as possible. Once you receive your replacement card you can add your new card to Apple Pay.
How do I return an item?
The merchant can process the return like any other return. To see the last four digits used by Apple Pay, go to Passbook, tap the card, and tap “i” to find “device number.” Some merchants may need to “see” the card. You would follow the same steps you used when making the purchase.